RMA Return Policy

 

InStock, Inc. stands behind the quality and condition of merchandise sold.

If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date.  Product returns are subject to a 25% restocking fee.

Shipping charges are non-refundable.

Product returns result in unavoidable shipping costs, restocking or handling fees paid to freight carriers. These charges are entirely beyond our control and are non-refundable.

RETURN PROCESS

InStock, Inc. will not accept any product return without first receiving a completed RMA Request Form.

InStock, Inc. shipping department will not accept any product return without the RMA number appearing on the outside on the box.

FAQs about RMAs

Is it mandatory to have an RMA number in order to return a product to InStock, Inc.?

Yes. You must obtain a Return Material Authorization (RMA) number within 30 days from the original invoice date on your order.  Returns will not be accepted without prior authorization and an RMA number appearing on the packing slip. Once issued, RMA numbers are valid for 15 days. InStock, Inc. must receive the returned products within this timeframe. RMA numbers will not be extended or reissued.

How do I acquire a Return Merchandise Authorization number (RMA#)?

Click here for the On-line RMA Request Form. We ask that all RMAs be submitted on-line to expedite processing of your request.  Once an RMA request has been received the InStock Technical department will reviewed the issue and determine if an RMA is to be issued.

Can I request an RMA for damage in transit?

No, RMAs will not be issued for items damaged in transit; all products sold by InStock are FOB shipping point.  Any claims resulting from carrier negligence need to be filed by the buyer with the carrier.  A replacement item must be purchased while the carrier is processing the claim.  Freight damage claims should be filed with the carrier within 24 hours of receiving the item.  To assist you, our experience has shown the following steps greatly facilitate the processing of claims: note any damage on the carrier waybill when delivered; take pictures for future reference; save all packing materials, call the carrier immediately to report the damage; and schedule an onsite inspection.

May I return an item in exchange for a different product?

No. We do not exchange product returns for different items. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 25% restocking fee, $25 minimum), order a new item, and we will refund your original purchase after we receive your returned product.

Approximately how long does it take for InStock, Inc. to process an RMA?

It takes 2-3 business days to process and RMA, re-ship, or issue a refund once we receive the product.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?

It takes us approximately three business days to process a credit back to your credit card and 2-3 business days for the credit to appear on your statement.

Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?

Yes. All original equipment, components, manuals, cables, collateral and packaging must be returned with your item in order for InStock, Inc. to process your RMA.  Incomplete product returns, items with broken or removed tamper tags will not be processed and buyer must issue a call tag within 72 hours or item will become the property of InStock, Inc.

I discarded the original box required for my product return. Does InStock, Inc. provide replacement shipping containers?

No. Items to be returned, must be packed with materials equivalent to the way the customer received the original shipment.  Products shipped in foam packaging must be returned in the foam packaging.  Products return to InStock are FOB ‘upon completion of receiving inspection’ and not upon arrival.

When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?

There is a restocking fee of 15% on all returns for refund (RMA Refund) to encourage customers to purchase products they intend to keep. InStock offers RMA Replacement without any restocking fee for customers who have received a product verified as defective by an InStock technical representative. Shipping charges on defective returns are nonrefundable.

What is the return policy for software?

Licensing and copyright restrictions prohibit software returns. Please thoroughly research features and compatibility to ensure software purchases meet your requirements.

Does InStock, Inc. pay the return shipping cost for defective merchandise?

Yes, InStock will replace the item and ship it to you at no charge.

Will InStock, Inc. cross-ship replacement merchandise?

Advance Replacement Requests must be accompanied by a PO for the replacement part and a completed RMA Request Form for the part being returned.  If InStock does not receive the RMA items within 7 Business days, your company will be charged for the original item and the replacement.

I received an email indicating that the item I returned is no longer available or is backordered.  What happens now?

If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.

I received an email indicating that the serial number of the item I returned does not match the serial number of the product I originally purchased from InStock, Inc.  What should I do?

InStock records the serial number on each product shipped.  Occasionally, our customers inadvertently return items that were not purchased from InStock, Inc. In such a case, the item in question will be returned (freight collect unless a shipping acct is specified) to the customer with a request to send the correct item.